Terms and Conditions

Once your gift list has been set up, you will need to sign the agreement section (having read the terms and conditions provided by your agent/operator) before you are able to download the Panndorah App.
The Terms and Conditions apply between you and your agent/operator.
The Panndorah Gift List operates much like a savings account where friends and family can make donations to fund various aspects of the clients honeymoon.
There are no upfront charges to pay when the gift list is set up.
The fund will be used to reimburse the couple for things for which they may have already paid for (e.g. flights, hotel etc) the remainder can be put towards experiences and excursions that are not included in cost of their holiday.
The gift list endeavours to reflect your honeymoon destination selected from a stored library of items, activities and experiences. Donors can purchase a gift from the list which will make them feel that they are buying you something tangible and will make them feel that they are participating in giving you the best honeymoon possible, not just giving you money.
Once the honeymoon is booked and finalised the Agent or Operator will set the gift list up for the clients. A gift list can only be set up with a confirmed booking and it is mandatory that the Agent or Operator uploads a copy of the holiday invoice to verify that there is an active booking. This will also be stored on the app in the documents folder.
Once the gift list has been set up, the client will be able to sign the agreement section (having read these conditions) and download the Panndorah App. The app will enable them to manage their list, by amend gifts text and value or they can remove items from the list.
Once you are happy with your list you can share your unique URL link, password and QR code with friends and family. Guests will be able to start buying gifts by way of donations for your honeymoon.
All Donation are confirmed by email and through the app when donors make a donation. You will receive notification of any message the donors have left.
All personal information is protected through General Data Protection Regulation (GDPR) and upheld through licencing through the Information Commissioner’s Office (ICO). For more details go to the ICO website: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/
You will have full access to view all donations, messages and your running account at all times. Plus you will have full access to use the ‘share’ facility on the app which will enable you to thank the donors for any donations and forward pictures through social media and telephone channels.
Your Client account will be closed and the Funds transferred directly to you approx. within a week of the commencement of your honeymoon (as some donations are very often paid late). Your bank details will be required so the funds can be released to the account of your choice – your agent will manage this on your behalf.
The £75 administration fee will be deducted for the Panndorah gift list service when the Fund is forwarded to you. This fee covers the use of the App, email facility, security of the trust fund (protecting your money) and most credit card charges.
Any single credit/debit card transactions received of £200 or above, a 1% charge will be applied and deducted from the reimbursement.
All Donations are held in your Client account so all donations received are 100% protected. Funds are only released within a week of the commencement of your honeymoon and must be re-verified with a copy of the booking confirmation/invoice at that time from your agent/operator. This is to avoid any fraudulent activity. The Travel Trust Association is financially protected through AIG insurance. Full Terms and conditions of the Travel Trust can be viewed online: https://www.thetravelnetworkgroup.co.uk/faqs
There are times in life when things don’t always go as planned. In these very rare circumstances, it is possible that your marriage may not take place and you may even decide to go your separate ways. Subsequently many other issues can arise and your honeymoon cannot continue. To avoid any conflict of interest, all funds donated for the benefit of you in your Client account will be refunded to the respective donors. This will take place on receipt of a cancellation invoice provided by the Agent/Operator. All donations will be refunded in a reasonable given time and a £5 charge, per transaction deducted to cover administrative costs.
Panndorah Ltd is an independent provider and protected against any charge back attempts. The Funds are held separate to the Agent/Operator who has made your booking and any fund discrepancy will be resolved by Panndorah Ltd and regulated by the travel trust association.
It is the Agent/Operator responsibility to make all Clients fully aware of these terms and conditions.
All references to the Singular shall include the Plural and Vice Versa.